Privacy policy

This privacy policy describes how Die Dackelmanufaktur ("we", "us" or "our") collects, uses and discloses personal data when you visit our website www.dackelmanufaktur.de (the "Website"), make a purchase or communicate with us.

1. Controller

Die Dackelmanufaktur
K & K Dackelmanufaktur GbR
Saselbekstraße 80
22393 Hamburg
Germany
Email: support@dackelmanufaktur.de

2. What data we collect

  • Contact details (name, address, email, phone number)
  • Order information (billing & shipping address, payment data)
  • Usage data (e.g. IP address, browser information)
  • Support communication

3. Legal bases for processing

We process personal data on the basis of Art. 6(1) GDPR, in particular:

  • (b) – for the performance of a contract or pre-contractual measures
  • (f) – to safeguard legitimate interests (e.g. security, analysis, advertising)
  • (a) – on the basis of your consent (e.g. for newsletters)

4. How we use data

  • To process orders and returns
  • To communicate with you
  • To improve our service
  • For fraud prevention and security
  • For advertising and marketing (only with consent, where required)

5. Cookies

We use cookies for analysis, personalisation and functionality. Details can be found at shopify.com/legal/cookies.

6. Disclosure to third parties

Your data may be disclosed to:

  • Shopify Inc. (hosting, payment processing)
  • Payment and shipping service providers
  • Marketing and analytics partners
  • Authorities, where required by law

Data transfers outside the EU (e.g. to Canada/USA) take place on the basis of recognised safeguards such as the EU Commission's standard contractual clauses.

7. Storage duration

Personal data is stored only for as long as necessary for the stated purposes or as required by statutory retention periods.

8. Your rights

You have the right to:

  • Access to stored data
  • Rectification of inaccurate data
  • Erasure or restriction of processing
  • Object to data processing, particularly for advertising
  • Data portability

To exercise your rights, please contact: support@dackelmanufaktur.de

You also have the right to lodge a complaint with a data protection supervisory authority. Responsible is, for example, the Hamburg Commissioner for Data Protection and Freedom of Information.

9. Data security

We take appropriate technical and organisational measures to protect your data. However, complete security cannot be guaranteed.

10. Changes to this policy

We may update this privacy policy. The current version is available on this website at all times.